Contact Page

Reach the team from Soweto, Johannesburg

SellThat is based in Soweto, Johannesburg and supports traders in Johannesburg, Durban, Cape Town, Pretoria, Gqeberha, Alexandra and Tembisa. If you are building a simple online store for the first time, this is the place to confirm what you need, what to send through and how your store should be arranged for your customers.

Use the enquiry form on our contact page to share your business name, trading area and the kind of store help you need. If you prefer phone or WhatsApp contact, those details sit on the contact card so customers can reach the right team without delays or confusion.

• Base area: Soweto, Johannesburg
• Service areas: Gauteng, KwaZulu-Natal, Western Cape and Eastern Cape
• Best for: informal traders, spaza shops, home businesses and small retailers

What this contact page helps you sort out

This contact page is used to line up the right support before work begins on your store. That can include store setup, product uploads, photo guidance, pricing pages, WhatsApp order setup, payment info setup, delivery page setup, home page refresh, store content writing, catalogue rebuild, staff training and ongoing support. For many traders, a clear first message saves a lot of back-and-forth and helps the store get organised properly.

If you already have product names, prices and delivery areas written down, mention that in your message. If you are still pulling things together, just say which parts are ready and which parts need help so the team can guide you through the next step.

• Store setup and page structure
• Product upload help and catalogue rebuilding
• WhatsApp order settings and payment info pages
• Delivery area details and customer contact paths

Store details to send through first

When you make contact, it helps to include the basics that shape a working online store. Give the team your trading name, the area you serve, the kinds of products you sell and whether your customers usually order through WhatsApp, a pricing page or the product catalogue. If your stock changes often, say that upfront so the page layout can be kept practical.

Send clear product photos where you have them, along with prices, sizes, colours, pack counts and any order rules you use in daily trading. If you do home deliveries, township deliveries or collections, mention the areas and the days you normally send stock out. That makes the contact process neater and helps avoid missing details later.

• Business name and trading area
• Product list with prices and pack sizes
• Delivery zones or collection points
• Preferred customer contact method

Where the contact details are most useful

Some traders only need help with a pricing page and WhatsApp orders, while others need a full catalogue rebuild with product photos and delivery notes. This contact page is useful for both. It gives you one place to share what you sell, how you sell it and how customers should place orders, whether you work from Soweto, Alexandra, Tembisa or further afield.

It also helps when a business needs support for more than one person. If staff members handle stock, order messages or customer queries, mention who does what. That makes the support setup easier to follow and helps the store match the way your business runs day to day.

Payment, delivery and order pages to ask about

Many small traders need a clean page that tells customers how to pay, how delivery works and what happens after an order is placed. If that is part of what you need, say so in your message. The team can help shape the page around the way you already trade, whether you use bank transfer, card payment options or WhatsApp order confirmation, depending on what suits your business and the checks you have made with your provider.

For tax or legal matters, check with SARS or a qualified adviser. For the store itself, it helps to confirm any delivery cut-off times, collection points, service areas and whether you sell by unit, packet, box or case. That keeps the information on the page practical for customers in South Africa.

• Payment info page wording
• Delivery area notes and collection instructions
• WhatsApp order flow and confirmation details
• Pricing page layout for everyday stock

Care, updates and the details worth confirming

Once your store is set up, it needs regular checking so prices, stock and product photos stay current. If you add new items often, or if you trade in goods that change with the season, tell the team how often updates are usually needed. That helps keep the contact list clear and the support path practical.

Before you send your final request, confirm your product names, the sizes you use, the photo quality you have available and the areas you deliver to. If you are not sure about a detail, mention that too. It is easier to build a neat store page when the basics are written down properly from the start.

• Product names and pack sizes
• Photos and any image corrections needed
• Delivery zones and collection times
• Who in your team handles stock and orders

Support built for local traders

SellThat works with informal traders and small businesses that need straightforward help, not a complicated setup. The contact page is there so you can reach the right person for store setup, training, content writing or support for an existing catalogue. If your business is in Johannesburg, Durban, Cape Town, Pretoria or Gqeberha, you can use the same contact route and share the details that matter most.

A short message is enough to start. Include what you sell, where you trade, and what part of the store needs attention. From there, the team can help shape the online store around the way your business already operates, including the pages customers use most.