Information we collect when you use SellThat
We collect personal information that is needed to provide our services and manage your account. This may include your name, contact details, business details, login information, store content you provide, product photos, pricing, delivery details and records of your interactions with us.
We may also receive information that you choose to send through our contact form or during training and support. Where you give us photos, text, payment details for setup purposes, or delivery notes, we use it only for the service requested.
- Names and contact details
- Business and store information
- Product, pricing and delivery content
- Messages, requests and support notes
How we use personal information
We use personal information to create, manage and support your online store, to respond to your requests and to keep records linked to your account. We also use it to improve service delivery, maintain security and meet legal or operational duties.
Where it is needed, we may use your details to send account notices, confirm activity on your account or assist with technical queries. We do not use personal information for other purposes unless there is a lawful basis to do so.
- Store setup and content management
- Support, training and troubleshooting
- Account administration and record keeping
- Service notices and operational communication
WhatsApp orders, payments and delivery details
If your store uses WhatsApp orders, payment information or delivery options, we process the details you provide so that these features can function properly. This may include order messages, contact numbers, payment references, addresses and delivery instructions.
We treat this information with care and only share it where it is needed to complete the service, such as when you direct us to set up a delivery page or payment information page. Check with SARS or a qualified adviser if you need guidance on tax or financial reporting tied to your business records.
- WhatsApp order setup and order messages
- Payment references and payment instructions
- Delivery addresses and fulfilment notes
- Store content linked to customer orders
When we share information with others
We do not sell personal information. We may share it with service providers who help us deliver our services, such as technical systems, hosting, communication tools or support platforms, but only where they need the information to do their work.
We may also disclose information if the law requires it, if a competent authority makes a lawful request, or if it is needed to protect the rights, property or safety of SellThat, our users or the public. Any sharing is handled with proper safeguards.
- Service providers bound by confidentiality duties
- Legal or regulatory requests
- Security and fraud prevention purposes
How we protect and keep records safe
We use reasonable technical and organisational safeguards to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure of personal information. Access is kept to staff who need it for their work and who are required to handle information properly.
Records are kept only for as long as they are needed for the purpose collected or as required by law. When information is no longer needed, we take steps to delete or de-identify it in a safe manner.
- Access controls for staff and support users
- Reasonable security measures for stored records
- Retention linked to service and legal needs
Your rights under POPIA
You may ask to access, correct or update your personal information where it is inaccurate or incomplete. You may also object to certain processing in circumstances allowed by law, or ask for deletion where retention is no longer required and no lawful ground remains.
Requests can be made through our contact form on the SellThat site. We may need to verify your identity before acting on a request, and some information may need to be kept where legal duties apply.
- Access to your personal information
- Correction of inaccurate details
- Objection to certain processing
- Requests for deletion where lawful